Privately owned and operated Rugs a million is the fastest growing non-franchise retailer of the past decade and continues to grow in terms of turnover and customer loyalty.
Established in 1993, the proprietors noticed the customer shift from carpet to timber flooring. This was recognised long before the rug category had a specialist other than the smaller Iranian and Turkish style rug outlets.
Rugs a million brought true retail professionalism to rug marketing with the opening of Rugs a million at Westfield Indooroopilly in Brisbane. This concept store has since been replicated close to 30 times in Queensland, Western Australia, Far North Queensland and in 2008 South Australia.
Today Rugs a million are the true market leaders in rug retailing.
Service Statement
- Strong Customer Service Focus
- The nation's market leader in rug sales and service is headed by a core group of expertly trained and long-serving specialists. Rugs a million staff provide decorating and product knowledge which aids customers in choosing the right rug to suit their needs, whilst remaining extremely competitive in price.
- Rugs a million's service means that customers can enjoy a worry-free refund policy as well as advice on rug repair and maintenance. The company has developed long standing relationships with many customers that also extends to their families.
