Payment & Delivery

Payment

Two payment methods are available to our customers:

Credit Card:  We accept Visa & Mastercard paid directly to us through the secure checkout system.

PayPal: Australia's favourite way to pay online. PayPal is a fast, easy and safe way to make payments online and on your mobile phone.

Payment in full must be received before orders are dispatched.

Delivery

Our delivery time for Australian destinations is between 2 and 10 working days depending exactly where the destination is and what your requirements are. Please allow extra time for delivery during holiday periods. If there are any unexpected delays we will advise you as soon as we are aware and keep you updated with the status of your order. Unfortunately we are currently unable to ship internationally.

PLEASE NOTE most couriers do not operate between Christmas and New years so please allow extra time for delivery during this busy season.

Shipping Charges

We usually ship via Fastway Couriers or TNT, and your parcel can be tracked through their Tracking systems. Shipping charges vary depending on the products ordered & the destination. Shipping charges can be calculated on the shopping cart page once a product is added to your cart.

Our Couriers are usually quick and reliable, but Rugs a million cannot accept responsibility for any losses during transit. If your parcel goes missing, we will do everything we can to help you find it. Additional insurance can be added to the shipping cost by prior arrangement (before you purchase).

We are currently offering free shipping for purchases over $100 to Capital Cities and Major Regional areas. (No P.O. Boxes)
If you are in a more remote area, you may be contacted after your order with a quote to deliver.
If this is not acceptable to you we will refund your purchase in full.

Tax Invoice

An itemised Tax Invoice is included in each shipment. All prices quoted are GST inclusive.

Returns & Exchanges

Customers are responsible for all postage associated with returns or exchanges for any reason.