Returns Policy
If, for any reason, you are not happy with the product that you have purchased on-line, Rugs a Million is happy to exchange the item/s or provide you with a credit note, providing that the product is returned to us undamaged and in its *original condition. It is the customer's responsibility to pay all freight charges to return the item.
Although not required it is suggested you insure returns, as we are not responsible for items lost in transit (Please note that insurance up to $100 is a cost of $2.50 only within Australia).
If goods are faulty, wrongly described or different from a sample shown, you may choose between a refund, exchange or a credit. Please see instructions below for Defective Items. *Note; rugs received damaged through packaging must be marked so upon receipt.
Defective Items
Please phone for a return authority number, no returns will be accepted without this number.
Defective items must be returned to the
following address:
Rugs a Million
70 Bundall Rd,
Bundall QLD 4217
Items must be returned within (7) seven days of the purchase date to be eligible for replacement. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered.
*Original condition means unused, unmarked, and unlaundered.
Discounted Items
Please note that discounted clearance items cannot be returned, as they are offered at a greatly reduced price and will not be restocked.
How to return your item
Complete the on-line Contact Form, or contact Rugs a Million Customer Service team on (07) 5592 6166. A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Authority number (RA). You must obtain an RA number immediately so as to ensure that you are eligible for a replacement or refund.
Send your item to the return address provided. Please ensure that your RA number is clearly displayed on the return packaging.
As soon as the return has been received, a replacement product will be shipped.
IMPORTANT
The return must be received by Rugs a Million within (14) fourteen days of the RA number being issued.
Replacement product will only be shipped after the faulty item has been received by Rugs a Million.
All returns must have an RA number.Any item that is returned to Rugs a Million without an RA number will be returned to sender.
If you feel that your return falls outside of our policy, then you will need to complete the on-line Contact Form, or contact us on (07) 5592 6166, to confirm if your return can be accepted.