This is the second time I have purchased on line with rugs a million. I love the rugs and the prices and the ease of purchasing on line. The only complaint I have is with delivery. This second time was ok, but for my first purchase about 9 - 10 months ago, when the rug was delivered it was dropped at the front door (my request) but they damaged (broke) some bricks around the front door with their lack of care. Couriers/delivery should take more care in their deliveries. Other than this the experience with buying from Rugs a Million has been great.