Refund Policy


  • Simply return the rug in "as newly purchased condition" within 48 hours for a refund. *Refunds for 'change of mind' attract a $19 re-stocking fee.
  • Some exclusions apply (eg. if it is a second or damaged rug sold in ‘as is’ condition)
  • Must be returned with a valid Rugs a million online receipt.
  • Does not apply to cut lengths of hall runner or Custom Made Rugs.
  • Does not apply to rugs marked 'Clearance'.
  • Any freight costs to return are at customers expense