Returns Policy


  • Simply return the rug in "as purchased condition" within 48 hours of receiving the item for a refund. *Refunds for 'change of mind' attract a $19 re-stocking fee.
  • Some exclusions apply (eg. if it is a second or damaged rugs sold in ‘as is’ condition)
  • Must be returned with a valid Rugs a million online receipt.
  • Does not apply to cut lengths of hall runner or Custom Made Rugs.
  • Any freight costs to return are at customers expense


If for any reason, you are not happy with the product that you have purchased online, Rugs a million is happy to exchange the item/s or provide you with a credit note, providing that the product is returned to us undamaged and in its original condition within 14 days of receipt. If you let us know, and return to us within 48 hours of receiving the rug we will also offer a refund less a $19 re-stocking fee. A return may not be returned to stores, but must be freighted back to the warehouse.

Although not required, it is suggested you insure deliveries and returns as we are not responsible for items lost in transit (Please note that insurance up to $100 is usually only a cost of $2.50 only within Australia).
This insurance can only be applied if arranged prior to purchasing. Please contact us for further details.
If goods are faulty, wrongly described or different from a sample shown, you may choose between a refund, exchange or credit. Please see instructions below for Defective Items.

When it comes to returns or exchange, we operate a “fair and reasonable” policy. All items are thoroughly inspected for defects at our depot prior to shipping. You should contact us immediately on receipt of your parcel (within 2 days) if you believe there is an error and deem it necessary to return the item.

Rugs a million prides itself on providing quality products at very reasonable prices. All are inspected for quality; however, some slight imperfections may occur due to the manufacturing process.

 *Original condition means unused, unmarked, not laundered or 'cleaned' and in suitable packaging for return.


Please email requesting a return authorisation number, no returns will be accepted without this number.

Defective items must be returned to the address specified at the issue of an authorisation number.

Items must be returned within (7) seven days of the purchase date to be eligible for replacement. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered.


Please note that discontinued and Clearance items cannot be returned, as they are offered at a greatly reduced price and will not be restocked.


Complete the on-line Contact Form. A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Authorisation Number (RAN).  You must obtain a RAN number immediately so as to ensure that you are eligible for a replacement or refund.

Send your item to the return address provided. Please ensure that your RAN number is clearly displayed on the return packaging.

As soon as the return has been received, a replacement product will be shipped or re-ordered.


The return must be received by Rugs a million within (14) fourteen days of the RAN number being issued.

Replacement product will only be shipped after the faulty item has been received by Rugs a million.

All returns must have a RAN number.

Any item that is returned to Rugs a million without a RAN number will be returned to sender.

If you feel that your return falls outside of our policy, then you will need to complete the on-line Contact Form to confirm if your return can be accepted.